GGBailey
Home Press Customer Service Log In
Car Couture™ Luxury Car Mats Design Your Car Mats™ Car Accessories Gift Certificate
Shopping Cart Cart: 0 item(s) subtotal:$0.00
  
 
   

GG Bailey Automobile Floor Mats
FAQ's

 

Products

Ordering & Shipping

Customer Service

Return Policy & Warranty

European Delivery

 
 

Products

  
  Why choose to purchase and design your automobile floor, trunk and cargo mats from GG Bailey? 
 At GG Bailey, we have been the exclusive choice of some of the world's finest automobile manufacturers for over 30 years. We continue to be the innovative leader in our industry and for the first time our products are available directly to you. Consumers can custom design and order GG Bailey mats online, which will then be shipped directly to your door. Shoppers can also choose from a variety of color options for carpet, edging, heelpads and embroidery. Every mat is custom fit for your vehicle.
top
  What are the benefits of having automobile mats?  
 GG Bailey mats have the ability of enhancing your automobile's interior. New mats are a cost effective way to improve your vehicle's appearance, while providing added design and comfort. Mats help protect your vehicle's interior from dirt, grime, mud, tar and daily wear, which in turn helps to preserve the value of your automobile. Carpet mats also help protect your shoes by absorbing moisture and dirt.
top
 Why are trunk and cargo mats important?
 Trunk and cargo mats are a cost effective way to improve your vehicle's appearance, while providing added design and protection where you need it the most. They help protect your vehicle's interior from dirt, heavy loads and daily wear helping to preserve the value of your vehicle. Never worry again about transporting pets, heavy dirt and spills.
top
 What is a heelpad?
 A heelpad is an additional piece of carpet about 8x5 inches (270 x 165mm for the European Deliveries) that is applied to the driver-side floor mat under the driver's heel area. This is an exclusive option through GG Bailey that helps prevent wear and tear on your floor mat. We offer two heelpad styles: Round (not available for European deliveries) and Rectangle which are applied with a special finished edge.
top
 What is floor, trunk and cargo mat edging?
 Mat edging is the finished border treatment around the outside of all mats. At GG Bailey we offer four edging options, Binding, Serging, Reflective and Ribbon. Binding, Reflective and Ribbon provide a smooth fabric edge, while serging is a stitched yarn edge. The difference is personal preference and all are made from the finest quality materials. We offer many colors to choose from.
top
  How are our mats embroidered and what type of embroidery do we offer?
  Our personal embroidery and custom embroidered logos are directly stitched with intricate computer assisted sewing. Multi-colored logos are generally embroidered in the standard colors, but personal embroidery is available in many different color options. You can choose to have names (personal, teams, clubs, businesses, initials, numbers and designated characters) embroidered on both your front driver and passenger mats, as well as trunk and cargo mats. We can embroider up to 10 characters (including spaces) on each front mat (up to a total of 20 characters on both mats) and up to 10 characters on trunk and cargo mats. Our exclusive logos have been specially designed here at GG Bailey and look great on all mats.
top
  What is a custom-fit mat?
 Custom-fit mats are made to the exact specifications for every make, model and year vehicle. We hand measure every pattern and perfect the fit through an engineering process we have used for over 30 years for the best vehicles in the world. All of our mats snugly fit the contours of your automobile, unlike many mats whose shapes have been compromised to speed up production.
top
 What is the quality of GG Bailey mats?
  At GG Bailey we use only the finest materials available on the market for all of our products. We do not buy excess carpet inventory from the residential carpet industry to make our mats. All of our carpet is custom designed, in order to meet the same rigid specifications that OEM mats demand. The heelpad and backing are equally manufacturered to our own unique specifications. All other components have been developed and tested over 30 years of supplying to the most demanding high-end automotive market in the industry. We are the only mat manufacturer Online today to have OEM quality assurance ISO/TS 16949. As a customer of GG Bailey you can be assured that you are getting the very best in quality and service.
top
 What is the mat backing made of and why is it important?
 All of our mats have Open Cell foam backing that we have exclusively designed to help prevent mat movement, provide comfort and increase safety. This backing will not put marks on your interior carpet like other bulky rubber backings. We also do not use any PVC's in our backing or other components that can cause interior fogging, which is an important issue for safety in the automotive industry today. Open Cell Foam backing also has the ability of providing a sound absorption quality.
top
 What is a retention system and what type do we offer?
 All GG Bailey floor mats include our patented Mat-Loc® retention clips for the front driver and passenger mats. Our Mat-Loc® clips hook lightly into the floor carpet of your vehicle anchoring the mat for a non-slip fit. Detailed instructions and diagram are included in every order and replacement clips are available through our website order here. We are aware that many vehicles will have OEM retention posts already installed. In most cases the mat can be placed over the post and attached with the Mat-Loc® clip, or our mats will come with the grommet hole to fit over the post.
top
  What is a Grommet and do I have one?
 Grommets are metal or plastic posts that are usually found in the floor carpet of vehicles. These posts are fastening mechanisms that hold mats in place and they are anywhere from a 1/4 inch (0.64cm) to 1 inch (2.54cm) long. The grommet posts are most often found at the bottom end of floor mats (the end closest to the seat) and sometimes only appear on one or a few of the front mats. If grommets holes are included in a GG Bailey mat, customers will not receive the Mat-Loc® clips in their order.Click here for grommet photo.
Click here to order Mat-loc® Clips
top
 How do I care for and clean my mats?
 Our carpet utilizes one of the strongest, most durable and trouble-free carpet fibers available today. To care for your carpets please vacuum regularly and remove spills immediately. Any residential carpet cleaning products may be used; follow manufacturers' instructions. Also, please note that GG Bailey mats are not designed for machine washing.Click here to order Car Vacuum
top
 How do I care for and clean Ribbon edging?
 To care for your grosgrain ribbon edging gently spot clean by hand any stains with water and mild soap.
top
 How often should mats be replaced?
  Our mats are made from the finest quality materials and are very durable. However, GG Bailey mats can be replaced as often as you like to dramatically improve the interior of your vehicle or you may choose to change the design and color of your mats. Consumers may also choose to have an extra set of mats for special occasions or events.
top
 What if I cannot find my make, model and year?
 If you cannot find the Make, Model or Year for your automobile, please send us an email at info@ggbailey.com with your automobile's information. Be sure to include the Make, Model and Year and we will promptly contact you.
top
 Will the carpet color match my automobile?
 GG Bailey offers a wide selection of carpet colors, chosen to compliment any vehicle make, model or year. To view mat color samples click here.(Please note that the appearance of the colors can vary by monitor.)
top
 Color Accuracy
 Computer monitors vary in their ability to show color accurately. Even calibrated monitors do not always represent the product color and texture precisely. We make every effort to show accurate color images online, but reproductions may vary from the actual product. We recommend that you order carpet swatches if you have any concerns about color matching. We make every effort to ensure that our product colors are accurate by using a professional photographer for our product photos. Please click here to order carpet swatches.
top
 Swatch Service
 We will send you 2x3 inch carpet swatches (5 x 7.6 cm in Europe) to assist you in your mat selection. Please click here to order swatches.
top
 What are the benefits of sheepskin washmitts and dusters?
 All of our sheepskin products are made from the highest quality sheepskin. Sheepskin washmitts are ideal for dusting, polishing and washing your automobile's interior as well as the exterior and will not scratch the finish of your automobile. The washmitts may be used dry for dusting and wet for washing.
top
  
 

Ordering & Shipping

  
 How secure is my order?
 We use the latest SSL encryption methods ensuring that credit credit card information is transmitted to us in a safe and secure manner. GG Bailey is a Verisign Secure Certified Site.
Verisign Secure Site
top
 May I order by phone?
  Yes. Please contact a GG Bailey customer service representative toll-free at 1-866-6GG-BAILEY (1-866-644-2245).
top
  What forms of payment do you accept?
 We accept Visa, Mastercard, American Express and Discover. We also accept Visa and Mastercard debit cards.
top
 When do we begin manufacturing custom products?
 We will begin manufacturing for all custom products on all orders received by 3pm EST on the morning of the next business day (excluding weekends and holidays).
top
 How long will it take to make my order?
 All of our floor mats are custom made for you. Because of our innovative and efficient manufacturing systems most orders are ready for shipment within 2 business days.
top
 How will I know if my order has been shipped?
 Please visit the order status page to check the status of your order. When we ship your order you will also receive a shipment confirmation email. For non-European deliveries, this email will give you the Fedex tracking number so that you can track the status of your order online.
top
 European Delivery Information
 GG Bailey is now offering European delivery from our Neuchatel, Switzerland manufacturing plant. GG Bailey orders will be manufactured and shipped directly from our Swiss plant which will result in significant shipping savings for our international customers. Simply place your order on line and if you are in a European Country your shipment will automatically be shipped from our Swiss plant. The shipping cost will be displayed in the shopping cart.
top
 How do you ship and do you provide international shipping?
 GG Bailey offers several shipping options to meet your needs. In the United States, we offer Ground (3-5 days), 3-day Ground, 2-day Express and Overnight shipment through Federal Express. In Canada, we offer Ground (6-8 day) and International Air Economy (4-5 day) shipping options. Internationally, we provide International Air Economy (4-12 days depending on the destination) shipping options. We offer our European customers even greater convenience, by shipping to them directly from our manufacturing facility in Switzerland.
top
  
 

Customer Service

   
 What type of customer service do you provide?
 For US customers:
 At GG Bailey we have trained customer service operators to answer all of your questions and concerns. You can reach them Monday through Thursday from 8am to 8pm EST, Friday 8am to 7pm EST, and Saturday 10am to 7pm. We will respond to all inquiries in less than 12 hours. You can reach us toll-free by phone at 1-866-6GG-BAILEY (1-866-644-2245) and by e-mail at service@ggbailey.com.
 For European customers:
 At GG Bailey we have trained customer service operators to answer all of your questions and concerns from 14:00 to 02:00 CET Monday through Thursday, Friday from 14:00 to 01:00 CET, and Saturday from 16:00 to 01:00 CET. We will respond to all inquiries in less than 12 hours. You can reach us by e-mail at service@ggbailey.com and by phone at 1-866-644-2245.
top
  
 

Return Policy & Warranty

  
 What is GG Bailey's return policy?
 
GG Bailey Custom Automobile Mat Products

At GG Bailey, we are fully committed to providing you with custom designed car, trunk & cargo mats that exceed your expectations. GG Bailey mats are custom designed to your exact specifications and are not returnable except for a manufacturing defect.

Please contact us by e-mail at service@ggbailey.com or toll-free at 1-866-6GG-BAILEY (1-866-644-2245) for a Return Authorization Code for a manufacturing defect. Returns without a Return Authorization Code will not be accepted.

All Other GG Bailey Products:

For all non-custom products we will replace your order, offer store credit or issue a complete refund (minus the shipping charge) to your credit card, if you are dissatisfied with your order. Orders must be returned in their original condition and original packaging within two weeks of receipt of order. Any return after two weeks will not be accepted.
top
 Warranty
 All GG Bailey products are backed by a limited lifetime warranty. This warranty covers any defects in materials or workmanship. In the unlikely event that warranty service is needed, simply e-mail us at service@ggbailey.com or call us at 1.866.644.2245, and we'll arrange for a replacement as quickly as possible.
top
  
 

European Delivery

  
 European Delivery Information
 GG Bailey is now offering European delivery from our Neuchatel, Switzerland manufacturing plant. GG Bailey orders will be manufactured and shipped directly from our Swiss plant which will result in significant shipping savings for our international customers. Simply place your order on line and if you are in a European Country your shipment will automatically be shipped from our Swiss plant. The shipping cost will be displayed in the shopping cart.
top
 How do you ship and do you provide international shipping?
 GG Bailey offers several shipping options to meet your needs. In the United States, we offer Ground (3-5 days), 3-day Ground, 2-day Express and Overnight shipment through Federal Express. In Canada, we offer Ground (6-8 day) and International Air Economy (4-5 day) shipping options. Internationally, we provide International Air Economy (4-12 days depending on the destination) shipping options. We offer our European customers even greater convenience, by shipping to them directly from our manufacturing facility in Switzerland.
top
Customer Service & Support
Frequently Asked Questions
Privacy & Security
Terms Of Use
Comments & Suggestions
About GG Bailey
Why Choose GGBailey

"GG Bailey", "Customize Your Comfort Zone" and the stylized GGB lettering are trademarks of GG Bailey, LLC.
© 2001 GG Bailey, LLC. All rights reserved.